Last updated: 1 March 2026
These Terms and Conditions govern the use of the services provided by Corrupt Backup Repair ("we", "us", "our") and your access to the website at https://corruptbackuprepair.net/. By submitting an enquiry or engaging our services, you agree to these terms.
Corrupt Backup Repair provides diagnostic and recovery services for corrupted backup files, including but not limited to ZIP archives, SQL database dump files, WordPress backup packages, TAR archives, and other compressed or archived backup formats. Services are provided on a file-level basis only; we do not provide physical storage media recovery, live system repair, or hardware-level data recovery.
The extent of data recoverable from a damaged backup file depends entirely on the nature, location, and extent of the corruption within that file. We do not guarantee specific recovery outcomes, and no representation should be construed as a promise of full or partial data recovery. We will provide an honest written assessment of what can and cannot be recovered based on the actual condition of the file submitted.
Prior to undertaking recovery work, we carry out a diagnostic assessment of the submitted file. This assessment describes the file's condition as found, the nature of the damage identified, and the recovery options available. The assessment is provided before any paid recovery work is quoted or commenced. The client may choose to proceed or not proceed based on the assessment findings.
The client is responsible for:
Submitted files are handled in accordance with our Privacy Policy. Files submitted for analysis are retained for 30 days following the conclusion of the engagement and are then securely deleted. We do not access the content of submitted files beyond what is necessary to carry out the requested diagnostic and recovery work.
Our liability to the client in connection with any service engagement is limited to the fee paid for that engagement. We are not liable for any indirect, consequential, or incidental loss arising from the inability to recover data from a submitted file. In all cases, the client is responsible for maintaining independent copies of their data and should not rely solely on a backup file that has not been verified as restorable.
We are not liable for any damage to the client's systems resulting from the import or deployment of recovered data. Recovered files should be verified in a staging environment before being used in production.
Nothing in these terms transfers any intellectual property rights in the content of submitted files. The client retains all rights in the data they submit. We do not claim any rights over recovered data or the content of backup files.
You agree not to submit files for analysis that contain data obtained unlawfully, that you do not have the right to access, or that are subject to third-party intellectual property rights that preclude the analysis activities described in these terms. We reserve the right to decline or terminate an engagement where we have reason to believe that submitted files contain unlawfully obtained data.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from a service engagement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. Current terms are published on this page with a revision date. Continued use of our services following any changes constitutes acceptance of the updated terms.
Queries regarding these Terms and Conditions may be directed to: [email protected]