Privacy Policy

This Privacy Policy describes how Corrupt Backup Repair ("we", "us", "our") collects, uses, and protects information provided by users of this website at https://corruptbackuprepair.net/. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller for personal data collected through this website is:

Corrupt Backup Repair
60 Broad St, Swindon SN1 2DU, United Kingdom
Email: [email protected]
Phone: +44 078 0858 5066

2. What Data We Collect

2.1 Contact Form Submissions

When you submit our contact form, we collect:

• Your full name
• Your email address
• The subject and message you provide
• Any file description you include

2.2 Technical Data

Our web hosting provider may collect standard server log data including IP addresses, browser type, pages visited, and timestamps. This data is used for security and operational purposes and is not shared with third parties for marketing purposes.

2.3 Cookies

We use cookies to maintain session state and record your cookie consent preference. Please see our Cookie Policy for full details.

3. How We Use Your Data

Personal data submitted through the contact form is used solely to respond to your enquiry and to assess and carry out any service you request. We do not use your data for marketing purposes, and we do not share it with third parties except where required to deliver the service (for example, a cloud storage provider used to securely receive files) or where required by law.

4. Legal Basis for Processing

Processing of data submitted through the contact form is carried out on the basis of legitimate interest (to respond to your enquiry) and, where a service engagement proceeds, on the basis of contract performance.

5. Data Retention

Contact enquiries and associated correspondence are retained for a period of 36 months from the date of the enquiry. Case files and associated backup files submitted for analysis are retained for 30 days following the conclusion of the engagement, after which they are securely deleted. Clients may request earlier deletion.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate data.
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to retain it.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to portability: You may request your data in a machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. File transfers for service engagements are conducted over encrypted channels. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes acceptance of the updated policy.