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The Company

About Corrupt Backup Repair

A technical service built around one problem: what to do when a backup file fails to open, restore, or produce usable data.

Our Background

Where the Service Came From

Corrupt Backup Repair was not designed as a product from the outset. It grew from a recurring type of problem encountered during systems administration and web hosting support work: clients who had backup files that could not be opened, restored, or imported, and no straightforward path to resolving the issue.

Standard tools — archive software, database clients, backup plugins — either fail immediately or produce partial results with no indication of what can actually be salvaged. The missing piece was a methodical, format-aware analysis of what the file actually contains and what recovery options exist given its current state.

Over time, this type of work became a defined specialisation rather than an occasional task. The caseload grew through referrals from hosting providers, web developers, and IT consultants who encountered backup failures they could not resolve with standard tools. The service has operated from Swindon, UK since its formation, working with clients across the United Kingdom and internationally.

We are not a data recovery laboratory in the physical hardware sense. We do not recover data from damaged hard drives or RAID arrays. Our work is entirely at the file level: analysing and, where feasible, repairing the internal structure of backup archive files and database exports.

IT technicians in a professional environment
2011 Year established
Data centre infrastructure

Our Philosophy

Diagnosis first. Honesty always.

Diagnostic Priority

We assess before we act. No repair attempt is made without a prior understanding of what the file contains and what is likely to be recoverable. This prevents the common problem of automated repair tools overwriting the last traces of salvageable data.

Transparent Communication

We provide written assessments that describe the file's condition plainly. If full recovery is not feasible, we say so clearly and explain why. We do not frame partial recovery as complete success or use ambiguous language about outcomes.

Realistic Expectations

Recovery outcomes depend on the nature and extent of the corruption. We do not make promises about results before examining a file. We do commit to giving an accurate and honest assessment of what that file contains and what can be retrieved from it.

Company History

How the Service Developed

2011
Service Formed
The service was established informally to handle backup file failures encountered during server administration work. Early cases focused primarily on ZIP archives and cPanel backup exports.
2013
Database Recovery Added
SQL dump recovery became an increasingly common request as MySQL-backed web applications proliferated. This prompted dedicated tooling and process development for handling truncated and malformed SQL exports.
2015
WordPress Specialisation
The growth of WordPress as a dominant CMS platform brought a corresponding growth in WordPress-specific backup failures, particularly from UpdraftPlus and Duplicator packages. A dedicated recovery workflow was developed for these formats.
2018
Formal Business Registration
The service was formally registered as a company in England and Wales, with offices at 60 Broad St, Swindon SN1 2DU. Operations expanded to include a small team of specialist technicians.
2020
Cloud Backup Format Support
Cloud-hosted backup exports — from AWS, Google Cloud, Azure, and managed hosting platforms — became a significant part of the caseload, requiring new analysis techniques for cloud-specific archive formats and export structures.
2023
Structured Reporting Introduced
A standardised written diagnostic report format was adopted for all cases, providing clients with a documented record of the file's condition, what was attempted, and what was recovered — regardless of outcome.
2025
Present Day
The service continues to operate from Swindon, handling cases across the UK and from international clients. The core methodology — assess before acting, communicate honestly, document thoroughly — has not changed since the service's early years.

How We Work

Service Values

These are not aspirational statements. They describe how we actually behave when working on a case.

We assess before quoting
No fixed pricing is given before the file has been examined. The scope of work depends on what the diagnostic reveals.
We report negative findings
If a file cannot be recovered, we explain why and provide the diagnostic findings rather than simply returning the file without explanation.
We do not modify originals
All work is carried out on copies. The original file received is preserved exactly as submitted throughout the engagement.
We document everything
Every engagement produces a written report. This is not optional — it is part of the service regardless of outcome.
Technical analysis on a workstation

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